GAVALTER | SHIPPING & LOGISTICS POLICY
At Gavalter, we understand that your production line cannot wait. We partner with elite global carriers to ensure your industrial marking solutions arrive safely and swiftly.
1. Global Delivery Zones
We provide tracked international shipping to the following regions:
- North America: USA, Canada, Mexico.
- Europe: UK, EU Member States, Switzerland.
- Asia-Pacific: Singapore, Australia, Japan, and beyond.
- East Africa: Priority regional handling for our local partners.
2. Processing & Lead Times
- Order Verification: All orders undergo a 24–48 hour technical quality check and calibration period before dispatch.
- Dispatch: Once verified, orders are handed to our logistics partners. You will receive a tracking number via email immediately.
3. Estimated Shipping Times
- Express Shipping (Air): 7–12 Business Days.
- Standard Industrial Shipping: 15–21 Business Days.
- Note: Due to the nature of industrial ink cartridges, these are often shipped via specialized chemical-safe logistics to ensure compliance with international air safety regulations.
4. Tracking & Transparency
Every Gavalter shipment is fully insured and trackable. Customers can monitor their delivery progress directly through our Track Your Order portal on the Gavalter website.
5. Customs, Duties & Taxes
- International Orders: For customers in North America, Europe, and Asia, please note that import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the responsibility of the recipient.
- Documentation: We provide all necessary commercial invoices and HS Codes (84433213) to ensure a smooth customs clearance process.
6. Shipping Restrictions
Due to international regulations regarding solvent-based inks, we cannot ship to P.O. Boxes. Please provide a physical business or residential address for all orders.
FAQ
Frequently Asked Questions
Find answers to our most commonly asked questions below.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition.
How long does shipping take?
Standard shipping takes 5-7 business days for USA and 8-10 for Europe . Express shipping is available at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
Do you offer customer support?
Yes! You can reach us via our Contact Us page or email us directly.
The Hardware
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What is the maximum print height?
The Gavalter system is engineered for versatility, supporting heights from 12.7mm (standard coding) up to 100mm for large-scale industrial branding.
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What is the ideal printing distance?
For maximum 600 DPI clarity, maintain a gap of 2mm to 5mm between the print head and the surface.
The Ink & Surfaces
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Which materials are compatible?
Our high-adhesion solvent technology allows for permanent marking on almost any surface:
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Non-Porous: Glass bottles, Steel, Aluminum, and Hard Plastics.
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Porous: Shipping cartons, Raw Wood, and Paper.
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How fast does the ink dry?
To keep your production line moving, our industrial ink is touch-dry and smudge-proof within 3–5 seconds.
Shipping & Support
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What is the Gavalter Guarantee?
We provide a 90-Day Hardware Protection Plan and 12 months of manufacturer technical support. We also offer fast global shipping to minimize your operational downtime.
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Why choose Gavalter?
We bridge the gap between industrial power and portable ease, offering elite technical support and professional-grade durability at a competitive price point.